From the Trenches: 3CX Security

This past month one of our clients experienced a security compromise with their phone system, where 3 extensions had their credentials swiped. Among the information taken was the remote phone login information, including username, extension and password for their 3CX phone system. Our first tip off of the attack was the mass amount of international […]

Errata: 3CX with a Patton SmartNode and DMS100 protocol post upgrade to 15.5

Written By: Usama Houilila President and Enterprise Architect               Last week, a colleague sent me a message regarding errors on inbound calls coming in from Bell Canada to their site. The settings on the Patton were NI2 and every other call was either dropping or ringing with no response. […]

Error 403 Forbidden – 3CX version 15 – Trunk error on inbound

We’ve been running 3CX code 15 for a while now and recently ran into an interesting bug/issue with the code especially if you’re upgrading from a previous version. Basically in the previous codes, you are able to configure multiple inbound rules for any one DID because that’s part of the route failure protection. For instance […]

Avaya’s Bankruptcy is Structural and Akin to Nortel’s Death Spiral

Is it a stretch to say that Avaya may be heading down the same spiral of death as Nortel? Maybe so. However, there are similarities between these two vendors that are alarming and should serve as a precaution to clients. Let’s go back in time to 1999, when Bay Networks and Nortel led the way. […]

New 3CX Phone System Service Pack Delivers Valuable Enhancements

The newly-released 3CX Phone System Service Pack 2 for Version 14 is jam packed with improvements, including full redundancy in the event of failure. SP2 also provides: Improved switchboard functionality Additional call handling features Greater visibility Management console revamp Learn more about 3CX Service Pack 2 at Service Pack 2 is available for no charge […]

CrossRealms Attains Platinum Partner Status with 3CX Phone System

Innovation, excellence and client enthusiasm take CrossRealms to the top with 3CX Phone System. CrossRealms attained Platinum Partner status in October and is the only 3CX Platinum Partner in Illinois and in Nevada CrossRealms has deployed more than 70 3CX phone systems and call centers and, without exception, clients are thrilled with the added cost-savings, […]

CrossRealms Brings Call Center Expertise to Las Vegas

LAS VEGAS – CrossRealms Inc., a Chicago-based IT services firm, has opened an office in Las Vegas to both better serve its growing roster of clients with offices in the western United States and make its call center expertise available to businesses based in Las Vegas and other cities in the region. The new office […]

Wilson Sporting Goods Scores with 3CX Migration: New Case Study Provides Details

Wilson Sporting Goods Co. has already reaped measurable benefits from its February 2014 migration to 3CX Phone System. CrossRealms Inc. worked side-by-side with the global sports equipment company to plan and implement its migration from a hardware PBX to 3CX’s software PBX. The 3CX company on Tuesday published a detailed case study on the Wilson […]

CIOs Break Phones (to Gain Tech Knowledge) at CrossRealms 3CX Workshop

Eleven IT professionals from a range of sectors including manufacturing, government and legal services, participated in CrossRealms’ first 3CX workshop on Nov. 20 at the firm’s downtown Chicago office. CrossRealms’ Usama Houlila led the four-hour, advanced workshop on the increasingly popular software-based Voice over Internet Protocol (VoIP) phone system. “We want to expand our customers’ […]

How to upgrade and provision Polycom SoundPoint IP 450s, 550s and 650s with 3CX

Note from Usama Have you ever had to install a 3CX system using existing Polycom SoundPoint handsets running older firmware? If so, you would quickly discover that the handsets will not respond to auto provisioning from 3CX and any manual configuration on your part leads to unpredictable results. After few painful and futile attempts, I […]